CUSTOMER SERVICE

SHIPPING POLICY

 

Orders will have different shippment rates depending on the delivery country.

If you have any questions or if we can help with anything at all, please contact us on saltyavenue@gmail.com

All international orders are sent with our International Courier service that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 2-7 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.

All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 5 days of a new collection launch there may be some delays.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Salty Avenue is legally required to declare the full Euro value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

Unfortunately we can't deliver to all the countries in the world.

Once dispatched you will receive shipping confirmation and tracking details.

 

REFUND & RETURNS POLICY

Salty Avenue does not offer refunds on goods due to change of mind.
 We will only offer a refund if the product is faulty beyond repair after 14 days of purchasing.
 Please contact saltyavenue@gmail.com and we will guide you trough the process. We will assess the fault upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.


When returning goods, please enclose:

Your goods for return, including packaging.




Salty Avenue does not cover the return postage costs — this cost is at your own expense.
 
Salty Avenue is not responsible or accountable for the loss of items being returned. 

For any other customer service enquiries, please email saltyavenue@gmail.com